Thank you for your purchase. Once we have confirmed your payment, we will prepare and ship out your order out within 3 to 5 days.

Once your order has been shipped out, you will receive an email notification with the tracking number and tracking details inside.

 

How do I track my order status?

Please contact us at +605-2431118 with your order number if you do not receive any notification from us after your purchase or if you have any enquiry on your order. We will assist you to resolve the issue as soon as possible.

 

When will I receive my Order?

After your order is shipped out, you can expect to receive your order within the following time frame:

  • 3 – 7 working days depending on the area
  • Please reach out to us by calling +605-2431118 or email us at [email protected] for any delivery questions.

 

Can I cancel my order after it has been shipped?

Unfortunately, we are unable to accommodate your request for cancellation once the item has been shipped.

 

What if I am not at home when the package arrives?

You will need to authorise someone else to sign for the item when it arrives. If delivery is unsuccessful because there was no one to sign for the item, a re-delivery charge will apply.

 

Can you deliver the package to my office?

We will deliver your order following the address you provide during checkout, whether it is your house address or office address. For bulky items, the buyer needs to check with the building management in regards to bulk item delivery (not all buildings allow for bulky item delivery unless authorised). If prior arrangements were not made, and the item was not delivered due to Buyer oversight, a re-delivery fee will apply.

 

What are the payment options available for Perak Wonders?

The following payment options are available for Perak Wonders:

  • E-Banking
  • Credit Card (Visa & MasterCard)
  • Debit Card (Visa & MasterCard)

*Please note that we only accept Credit/Debit Card issued by banks in Malaysia.