Thanks for choosing our service. At GFG SDN. BHD., we aim to serve our customer better.
All Goods sold on the Platform is covered 7 Days Easy Returns depending on the Goods sold. Buyer may initiate the returns process by communicating with GFG SDN. BHD. or through the Perak Wonders Platform.
Buyer may, by completing the Online Return Form, apply to return the purchased Goods to Perak Wonders in exchange for a replacement or a refund. Buyer shall ensure that the purchased Goods is returned to Perak Wonders within 7 calendar days from the delivery date, depending on the applicable Return Policy. For the avoidance of doubt, the countdown starts from the date the Buyer received the purchased Goods to the post stamp date on the return parcel. In case of damaged Goods, please contact Perak Wonders within 48 hours of receiving the delivery to expedite the claim process.
Buyer may only apply for the return of the purchased goods in the following circumstances:
- the Goods delivered to Buyer is defective and/or damaged on delivery;
- the Goods delivered to Buyer is materially different from the description provided in the listing of the Goods;
- the Goods delivered to Buyer does not match the agreed specification (e.g. wrong size, colour, etc.) stipulated in the order;
- such other circumstances which may be prescribed by Perak Wonders on the Platform.
Return or cancellations of any perishable goods are not allowed. To ensure that Buyer is satisfied with the product Buyer received, Buyer should inspect the contents as soon as the order arrives.
The application for return of Purchased Goods may also be subject to additional terms and conditions prescribed by Perak Wonders on the Platform.
If you have any questions or complaints, you may contact Perak Wonders using the “Contact Us” page on the Platform, as applicable.
In the event that Buyer is unable to resolve any dispute with Perak Wonders directly through amicable negotiations, Perak Wonders reserves the right to suggest and implement an appropriate resolution at its sole discretion.
Please reach out to us by calling +605-2431118 or email us at [email protected] for any return and refund questions.